Shopify resolved the issue late yesterday and we saw webhooks coming in in a timely manner again. After monitoring for a period of time to confirm, we are closing this incident.
Shopify has implemented a solution and are monitoring.
Posted Jan 16, 2025 - 17:02 EST
Identified
Shopify order workflows delivered via webhook are currently being impacted. Our automated reconciliation process will manually pull orders while Shopify is addressing the issue, but there may be delays in orders coming through.